Privacy policy

Last updated: May 22, 2026

This Privacy Policy explains how LivUp collects, uses, stores and protects your personal information when you visit our website livupdxb.com, contact us, request a quote, use our forms, place an order, make a payment or interact with our services.

LivUp provides turnkey furnishing, decoration, interior design, furniture packages, installation services, as well as services related to rental management and the preparation of properties in Dubai.

For the purposes of this Policy, “LivUp”, “we”, “our” or “us” refers to the company operating the website livupdxb.com.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Data controller

The data controller is:

LivUp / CAMRIAD FZE
Sheikh Zayed Road, Office 207
Dubai, United Arab Emirates
Email: contact@livupdxb.com

For any questions regarding your personal data, you can contact us at the email address above.

2. Personal information we collect

We may collect different categories of personal information depending on how you interact with our website and services.

2.1 Information you provide directly

We may collect:

- your first and last name;
- your email address;
- your phone number;
- your billing address;
- your delivery address or the address of the property to be furnished;
- the name of your project, residence or building;
- information related to your apartment or property;
- the type of property concerned: studio, 1 bedroom, 2 bedroom, 3 bedroom or other;
- your furnishing, decoration or rental management preferences;
- information you provide through our forms, WhatsApp, emails or phone calls;
- any other information you voluntarily choose to provide to us.

2.2 Information related to orders and commercial requests

When you place an order, request a quote or use our services, we may collect:

- the products, packages or services you view;
- the products added to your cart;
- orders placed;
- quote requests;
- delivery, assembly or installation preferences;
- information required to organize our services;
- communications related to the follow-up of your project.

2.3 Payment information

Payments made on our website or through payment links may be processed by third-party payment providers, including Shopify Payments, Network International / N-Genius, or any other payment provider activated on our website.

We do not directly store your full bank card details. This information is processed by our secure payment providers in accordance with their own privacy policies and security standards.

We may, however, receive certain payment-related information, such as:

- payment status;
- amount paid;
- currency;
- transaction date;
- transaction reference;
- payment confirmation;
- information required for accounting and order follow-up.

2.4 Information collected automatically

When you visit our website, certain information may be collected automatically, including:

- your IP address;
- the type of device used;
- the browser used;
- your operating system;
- the pages visited;
- browsing duration;
- links clicked;
- cookie-related information;
- technical data required for the proper functioning of the website.

This data helps us improve the user experience, website security, performance and our marketing activities.

3. Sources of personal information

We may collect your personal information:

- directly from you;
- when you fill out a form on our website;
- when you place an order;
- when you contact us by email, phone, WhatsApp or social media;
- through Shopify, which hosts our e-commerce website;
- through our payment providers;
- through our tracking, analytics or advertising tools;
- through service providers or partners necessary for the performance of our services.

4. How we use your information

We use your personal information for the following purposes.

4.1 Providing our services

We use your data to:

- respond to your requests;
- prepare a quote;
- process your orders;
- organize delivery;
- organize assembly and installation;
- follow up on your furnishing project;
- provide decoration or interior design services;
- provide services related to rental management;
- communicate with you about your project;
- provide after-sales support.

4.2 Payment processing

We use certain information to:

- verify payment status;
- generate or track a payment link;
- confirm an order;
- issue an invoice;
- carry out accounting follow-up;
- prevent fraud.

Sensitive payment data is processed by our secure payment providers.

4.3 Communication with you

We may use your contact details to:

- answer your questions;
- send you information about your order or project;
- send you a quote;
- organize an appointment;
- contact you by email, phone or WhatsApp;
- inform you about the progress of your project.

4.4 Marketing and service improvement

With your consent where required, we may use your data to:

- send you marketing communications;
- present our offers;
- improve our website;
- improve our packages and services;
- measure the performance of our advertising campaigns;
- personalize your experience on the website;
- analyze browsing behavior.

You may unsubscribe from our marketing communications at any time.

4.5 Security, fraud prevention and legal obligations

We may use your information to:

- protect our website;
- detect fraudulent activities;
- secure payments;
- enforce our terms and conditions;
- comply with our tax, accounting or legal obligations;
- respond to a request from a competent authority.

5. Sharing your personal information

We do not sell your personal information.

However, we may share certain information with third parties when necessary to operate our website, provide our services or comply with our legal obligations.

5.1 Technical and e-commerce providers

Our website is hosted and powered by Shopify. Shopify may process certain personal data required for the operation of the store, cart, checkout, security, orders and user experience.

5.2 Payment providers

We may share certain information with our payment providers, including:

- Shopify;
- Network International / N-Genius;
- any other payment provider activated on our website.

These providers process payments according to their own privacy policies and security obligations.

5.3 Operational service providers

We may share certain information with service providers necessary for the performance of our services, including:

- delivery teams;
- assembly teams;
- furniture suppliers;
- decoration providers;
- technical providers;
- rental management partners;
- accounting or administrative providers.

We only share the information necessary to perform the relevant service.

5.4 Analytics and marketing tools

We may use analytics, advertising or tracking tools to understand website usage, improve our services and measure our campaigns.

These tools may collect certain browsing data through cookies or similar technologies.

5.5 Legal obligations

We may disclose your information if necessary to:

- comply with a legal obligation;
- respond to a request from a public authority;
- protect our rights;
- prevent fraud;
- enforce our contractual terms.

6. Cookies and similar technologies

Our website may use cookies and similar technologies to:

- ensure the website functions properly;
- remember your preferences;
- improve navigation;
- analyze traffic;
- measure campaign performance;
- personalize certain content or advertisements.

You can manage your cookie preferences through your browser settings or through the tools available on our website where applicable.

Some cookies are necessary for the website to function and cannot be disabled without affecting the user experience.

7. Data retention

We retain your personal information only for as long as necessary for the purposes for which it was collected, including:

- managing your request;
- processing your order;
- following up on your project;
- after-sales support;
- accounting, tax or legal obligations;
- dispute prevention;
- improving our services.

The retention period may vary depending on the nature of the data and applicable legal obligations.

8. Data security

We implement reasonable measures to protect your personal information against unauthorized access, loss, misuse, disclosure or alteration.

However, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

We recommend that you do not send us sensitive information through unsecured channels.

9. International transfers

Because we use service providers located in different countries, including Shopify and certain technical or payment providers, your information may be transferred, stored or processed outside the United Arab Emirates or your country of residence.

Where necessary, we rely on appropriate protection mechanisms in accordance with applicable data protection laws.

10. Your rights

Depending on your place of residence and applicable law, you may have certain rights regarding your personal information, including:

- the right to access your data;
- the right to rectification;
- the right to deletion;
- the right to object to certain processing;
- the right to restriction of processing;
- the right to data portability;
- the right to withdraw your consent where processing is based on consent;
- the right to lodge a complaint with a competent authority.

To exercise your rights, you may contact us at:

contact@livupdxb.com

We may ask you to confirm your identity before processing your request.

11. Children’s data

Our services are not intended for minors.

We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, you may contact us so that we can take appropriate action.

12. Links to third-party websites

Our website may contain links to third-party websites, including payment platforms, social media platforms, partner tools or other external services.

We are not responsible for the privacy practices of these third-party websites. We recommend that you review their privacy policies before providing them with personal information.

13. Shopify

Our store is hosted by Shopify.

Shopify may collect and process certain personal information necessary for the operation of the website, cart, checkout, orders, security and e-commerce features.

To learn more about how Shopify processes personal data, you can consult Shopify’s privacy policy.

14. Network International / N-Genius

When you make a payment through Network International / N-Genius or through an associated payment link, certain information necessary for the payment may be transmitted to and processed by Network International.

This information may include the transaction amount, currency, order reference, payment status and information required for payment authorization or confirmation.

Sensitive banking data is processed directly by the secure payment provider and is not stored by LivUp.

15. Marketing and unsubscribing

If you agree to receive marketing communications from us, we may send you information about our services, offers or content.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:

contact@livupdxb.com

Even after unsubscribing, we may continue to send you non-marketing communications related to an order, quote, payment or ongoing project.

16. Changes to this policy

We may update this Privacy Policy at any time to reflect changes in our practices, tools, services or legal obligations.

The updated version will be published on this page with a new update date.

17. Contact

For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us:

LivUp / CAMRIAD FZE
Sheikh Zayed Road, Office 207
Dubai, United Arab Emirates
Email: contact@livupdxb.com